Crucial Conversations

Crucial Conversations

Tools for Talking When Stakes Are High

by Kerry Patterson, Joseph Grenny, 2 othersRon McMillan, Al Switzler
Publisher: McGraw-Hill
2nd Edition, ©2002, ISBN: 9780071771320
Trade Paperback, 234 pages
List Price: $20.00 Our Price: $16.00

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:

  • Prepare for high-stakes situations with a proven technique
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive

Master crucial conversations skills at home, at work, and at play—and you'll never have to worry about another conversation again.

Table of Contents:

    Foreword
    Acknowledgments

  1. What's a Crucial Conversation? And Who Cares?
  2. Mastering Crucial Conversations: The Power of Dialogue
  3. Start with Heart: How to Stay Focused on What You Really Want
  4. Learn to Look: How to Notice When Safety Is at Risk
  5. Make It Safe: How to Make It Safe to Talk about Almost Anything
  6. Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt
  7. State My Path: How to Speak Persuasively, Not Abrasively
  8. Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
  9. Move to Action: How to Turn Crucial Conversations into Action and Results
  10. Putting It All Together: Tools for Preparing and Learning
  11. Yeah, But: Advice for Tough Cases
  12. Change Your Life: How to Turn Ideas into Habits

    Endnotes
    Index
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