Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:
- Prepare for high-stakes situations with a proven technique
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Master crucial conversations skills at home, at work, and at play—and you'll never have to worry about another conversation again.
Table of Contents:
- What's a Crucial Conversation? And Who Cares?
- Mastering Crucial Conversations: The Power of Dialogue
- Start with Heart: How to Stay Focused on What You Really Want
- Learn to Look: How to Notice When Safety Is at Risk
- Make It Safe: How to Make It Safe to Talk about Almost Anything
- Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt
- State My Path: How to Speak Persuasively, Not Abrasively
- Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
- Move to Action: How to Turn Crucial Conversations into Action and Results
- Putting It All Together: Tools for Preparing and Learning
- Yeah, But: Advice for Tough Cases
- Change Your Life: How to Turn Ideas into Habits
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