Price Policy:

The prices we list here are the prices you will pay on all in-stock items.  We will always stand behind the price listed here, even if we've goofed and will lose money.  However, we reserve the right to correct our price as we restock products.  We are not a general discount company and do not have a price-match guarantee, but we are willing to occasionally adjust prices—if you ask nicely...or else bribe us with cookies...

Discount Policy:

For most items, we can generally offer these bulk discounts:
       5% off 4-7 copies of one title
      10% off 8-11 copies of one title
      15% off 12-49 copies of one title (usually non-returnable)
      Discounts will vary on 50 or more copies of a single title, and  
           some books can qualify for better discounts.

We also offer certain discount packages.  See Curriculum Bundles or Literature Packages for more information. 

There are a number of companies that request that we not discount their materials.  These include (with some exceptions): Veritas Press, Beautiful Feet, Institute for Excellence in Writing, WriteShop, TruthQuest History, Doorposts, Dive into Math, and others.

Security & Privacy Policy:

Our ordering system is secured by GeoTrust: the credit card information submitted to us encrypted and password protected. Once we ship your order, your number is deleted.  We want you to feel safe in ordering from us!  We are also committed to your privacy and the personal information we gather from you will never be sold, leased or rented to anyone. We use your phone number only for contacting you with order problems or at your request; we currently do not use our e-mail list for web promotions (though we may in future); and we only send out physical mailings once or twice a year. We promise not to be annoying!

Damaged shipments:

Damaged or defective items must be returned within 30 days for replacement or refund. Please enclose a note stating the problem with the items, and your store account will be credited for the postage cost in sending them back.

Incorrect shipments:

If we accidentally send you something you did not order, or we neglect to send something you did order, please let us know immediately. We are committed to standing behind our service, and will credit your store account for postage to send those unwanted items back, or send the missing items at our cost & ASAP!

Returns:

Returns must be made within 30 days of shipment and the items must be in original condition for a full refund, credit, or exchange (less original shipping fees)—no questions asked, no problem!

After 30 days, we reserve the right to refuse returns or subject them to restocking fees.  We are flexible, but please understand that we have usually restocked by 30 days, and accepting returns after that can be problematic.

After 90 days (please note!), we no longer accept returns.  At that point, we consider items used and purchase them back as previously owned items.  We do not accept "returns" for items purchased from other companies, but will sometimes buy them as used—see our Book Buying Policy for details.  

The postage cost in returning non-defective products is your responsibility. 

Holds Policy:

We hold books for up to three business days without payment. We are willing to hold books indefinitely if they are paid for.

Special Orders Policy:

We can special order thousands (if not millions) of items we do not keep in stock. We ask that you be sure of your request, as we do not permit returns on special-ordered items. 

Shipping:

We promise to work diligently to ship your order as soon as we can, and we are fairly consistent to package and deliver your order to our post office within two business days.  However, because we charge an unusually low amount for shipping and handling we prefer to ship complete orders, which might cause a slight delay.  If we expect an item to be out of stock for more than a week, we will let you know by e-mail or phone and give you the option to cancel or backorder.  We reserve the right to charge an additional postage fee for second shipments, though we usually do not.

The reason our standard shipping costs are so reasonable is our method of shipping, which is usually USPS media or bound printed matter.  Although heavy, the U.S. postal service offers special prices for books.  For economy, this is wonderful.  But there are two drawbacks to this method.  First, we cannot track a package: once it has left here, so we can't tell you where it is, only that we did send it.  Second, it can take more time: West coast customers will usually receive their order within a week, but East coast customers will generally have to wait about two weeks, and the packages have been known to take even longer.  If you need the items faster, please request a speedier shipping method. 

Shipping and handling charges:

• Our standard charge in the U.S. (any size!) is $3.50, sent USPS media mail or "best way."
• For faster service, you can choose USPS priority or UPS, but the cost of shipping will increase.  We do not offer FedEx shipping at this time.
• For international orders, the shipping is calculated by the order form.  Unless the shipping is more than $5 different, we will charge that amount.  If you prefer an option not listed, please request one in the comment field, and we'll try to accomodate you. 

Taxes:

None! The State of Oregon has no sales tax.

Mail Order:

If you would prefer to mail your order we have a Printable Order Form. Use this form to make payment by check or money order.

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