Crucial Conversations

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:

• Prepare for high-stakes situations with a proven technique
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive

Master crucial conversations skills at home, at work, and at play—and you'll never have to worry about another conversation again.

Table of Contents:

Foreword
Acknowledgments
1. What's a Crucial Conversation? And Who Cares?
2. Mastering Crucial Conversations: The Power of Dialogue
3. Start with Heart: How to Stay Focused on What You Really Want
4. Learn to Look: How to Notice When Safety Is at Risk
5. Make It Safe: How to Make It Safe to Talk about Almost Anything
6. Master My Stories: How to Stay in Dialogue When You're Angry, Scared, or Hurt
7. State My Path: How to Speak Persuasively, Not Abrasively
8. Explore Others' Paths: How to Listen When Others Blow Up or Clam Up
9. Move to Action: How to Turn Crucial Conversations into Action and Results
10. Putting It All Together: Tools for Preparing and Learning
11. Yeah, But: Advice for Tough Cases
12. Change Your Life: How to Turn Ideas into Habits
    Endnotes
    Index